Privacy Notice

Introduction

Rkgg respects your privacy. This privacy notice explains what personal data we collect, how we use it, with whom we share it, and the rights you have in relation to your data when you access or use our website and services.

Data We Collect

  • Identity and contact data: full name, date of birth, physical address, email address, and phone number.
  • Account data: username, password, security credentials, preferences for communications, and related account settings.
  • Transaction data: payment method information, transaction history, and details required to process payments.
  • Usage data: information about how you use our services, device information (IP address, browser type, operating system), login times, and activity logs.
  • Verification data: documents and information used to verify identity and age (for example government-issued identification and address verification).
  • Marketing preferences: consent status and channels for marketing communications.
  • Location data: approximate location derived from IP and other signals where permissible.
  • Other data you provide: information submitted through forms, surveys, support requests, or communications with us.

How We Use Your Data

  • Provide, operate, and maintain our services; verify identity and age; process payments; and respond to inquiries or requests.
  • Comply with legal and regulatory obligations, including Know Your Customer and anti-money-laundering requirements, and enforcement of our terms of service.
  • Conduct risk management, fraud prevention, and responsible gambling controls, including automated checks and decision-making related to user activity.
  • Communicate with you about your account, service updates, and security notices; and deliver marketing communications where you have consented or where lawful.
  • Analyze and improve our services through analytics, quality assurance, and configuration of features and content.

Sharing Your Data

  • With service providers and processors that support our operations, including payment processors, hosting, IT security, identity verification, and customer support teams.
  • With regulators, law enforcement, or other authorities as required by applicable law or in response to lawful requests or investigations.
  • In connection with corporate transactions such as a merger or sale of assets, with successors or assigns who assume our rights and obligations.
  • With partners for marketing or analytics where you have provided consent or where lawful to do so, subject to appropriate safeguards.

Data Security

We implement technical and organizational measures proportionate to the risk, including: access controls, encryption in transit (TLS) and, where feasible, at rest; regular security assessments; monitoring and incident response capabilities; and procedures to restrict data access to authorized personnel. We will notify applicable authorities and affected individuals as required by law in the event of a data breach. You acknowledge the inherent risks of transmitting information online and will not hold us liable for security breaches except to the extent caused by our failure to maintain appropriate safeguards.

Your Rights

  • Access and obtain a copy of your personal data and related information.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of data where there is no compelling reason for continued processing, subject to legal and regulatory obligations.
  • Restrict processing or object to processing in certain circumstances, including marketing and automated decision-making, subject to regulatory allowances.
  • Request data portability in a structured, commonly used, and machine-readable format where applicable.
  • Withdraw consent for processing or marketing where consent is the lawful basis.
  • Request human review for decisions made entirely by automated processing where such a right applies.

Cookies and Tracking Technologies

We use cookies and similar technologies to manage sessions, analyze usage, personalize experiences, and support security. Some cookies are strictly necessary for service functionality; others support analytics and marketing. You may adjust cookie settings in your browser; disabling cookies may limit or affect certain features. Third-party providers may also set cookies as part of their services, and their policies apply to those cookies.

Data Retention

We retain personal data for as long as necessary to provide our services and to comply with applicable legal, regulatory, and accounting requirements. In general, records may be retained for a minimum period of six (6) years from the end of the relationship or last activity when required by law or for regulatory purposes. After retention periods expire, data may be de-identified or securely deleted.

International Data Transfers

We may transfer personal data to countries outside your country of residence. We implement appropriate safeguards, including contractual mechanisms and data protection standards, to protect your information in accordance with applicable law.

Children’s Privacy

We do not knowingly collect personal data from individuals below the minimum age required to use our services. If such information is inadvertently collected, we will remove it promptly in accordance with applicable law.

Updates to This Privacy Notice

We may update this privacy notice from time to time. When changes are posted, the updated notice will take effect on posting. We encourage you to review the notice periodically to stay informed about how we protect your information.

Contact Us

For questions about this privacy notice or to exercise your rights, contact [email protected].

Last updated: 2026-09-01