Kyc

Scope and Objectives

Rkgg maintains a Know Your Customer (KYC) program to verify identity, ensure regulatory compliance, and support secure, responsible gaming. This policy applies to all users of the Rkgg platform who engage in account creation, deposits, wagering, or withdrawals and remains in effect from onboarding onward.

Eligibility and Age Verification

All participants must be 18 years of age or older. Verification may be required before any wagering or cash transactions are permitted. The verification process aligns with licensing obligations and applicable international standards for financial transactions.

Documentation You Must Provide

• Proof of identity: a color copy of a government-issued identification document (Driver’s License, Passport, State ID, or Military ID).
• Proof of address: a recent utility bill or equivalent document showing the registered address. If your government-issued ID already displays your address, additional proof of address is not required.
• Additional documents: additional documentation may be requested based on the withdrawal method selected or other risk indicators identified during review.

When to Furnish Documents

Submit the requested documents promptly to avoid processing delays. We require receipt of the documents before processing cash transactions. In certain circumstances, documents may be required before deposits, wagering, or other account activity.

Submitting and Verifying Documents

Documents must be uploaded through the secure in-platform submission tool. Uploads should be clear and legible; images should be saved as JPEG files and display all relevant information without cropping. The verification team will review submissions to confirm identity and address alignment with the account records.

Data Security, Privacy, and Retention

Rkgg treats all personal information as strictly confidential. Collected data is processed solely for identity verification, security, communications, and account management. Personal data may be shared only as permitted by law or as required to operate the service. Rkgg acts as the data controller and implements appropriate safeguards in line with applicable privacy laws. Personal information will be retained for eight years from the date of collection or as otherwise required by law, and processed in accordance with the platform’s privacy policy. Processing activities may rely on legitimate interests, contract performance, or consent as lawful bases.

Verification Outcome and Notifications

Following the review, the verification status will be communicated via the platform’s notification system. Approved verification enables or adjusts account capabilities as governed by policy. If additional information is required, a request will be issued with a deadline for submission.

Consequences of Missing or Invalid Documentation

If required documents are not provided, are invalid, or cannot be verified, cash withdrawals and other financial transactions may be blocked. Pending withdrawals may be canceled and funds returned to the account. Activity may remain restricted until verification is completed.

Your Rights and How to Exercise Them

You may withdraw consent to processing or request access to, correction of, or deletion of your personal data in accordance with applicable privacy laws. To exercise rights, use the platform’s built-in tools or contact the support team. Data handling will comply with the platform’s privacy policy and applicable legal obligations.

Contact and Support

For questions about KYC, document submission, or status inquiries, use the platform’s secure support channels. Support is available via in-platform messaging and live assistance, with response times governed by regulatory and operational requirements.